News Flash

Hot Topics

Posted on: June 17, 2021

Utility Hawk Feedback

Utility Hawk Logo

Utility Hawk is a new web portal that is revolutionizing the way we can manage water and natural gas usage. 

Here are a few Utility Hawk Customer Testimonials and words of thanks:

Las Casitas – S. B.

I am immensely impressed with your service and greatly appreciate your prompt response. I will definitely register the property. 
Cust. - M.R.
Thanks for the notice, we found the reason for that constant flow! 
Cust. – T.T.

Thank you! We appreciate all your assistance. 

Cust. – A.M.

Hi we found the leak and actually were able to get it fixed today. 

TJ JohnsonThank you for the Utility Hawk link as it has proven valuable! And, thanks again James for notifying me.
Mr. LobatoThank you for the notices.
A. FranzoyThank you for notifying me.
Customer (JIrons)

- I used more water than I had programmed for, really not having a baseline. "The Hawk" did his/her job and swooped down and told me I had exceeded my target amount! I have just now adjusted it. What peace of mind this should bring to all LCU customers! 



Customer (PSpeer)
I think the Utility Hawk is a great tool!
Customer (JIrons)

That is one fantastic program LCU has established!

The City's goal is to provide a user-friendly web portal that gives our customers access immediately. Customers have more control over their monthly water and natural gas consumption and of course their budget. With UtilityHawk, you will have instant access to your LCU account information 24-hours-a-day, seven days a week. UtilityHawk converts “Big Data” into usable information to help you track your water and natural gas usage, set usage alerts, and view and pay your bill. 

Register your account
Getting started is easy. Existing LCU customers can sign up for UtilityHawk with an email address, name and contact information, account number and service address. 

Sign up today at today.

How to use UtilityHawk

The UtilityHawk web portal contains information and options to keep you updated on your natural gas and water usage. It gives you current and projected bill amounts, allows thresholds settings that alert you when you exceed set amounts, and provides your usage history. If you have multiple natural gas and water accounts, business and residential, you can see information for all of your accounts, making it easy to manage your utility use. 

Every time you sign in, you’ll see information for your current billing period with both estimated and projected bill amounts as well as the amount of water and natural gas used.

Set Alerts

The Threshold page allows you to set alerts to inform you when you’re getting close to your monthly threshold amount and when you’ve exceeded it. This feature helps you track and adjust your usage in real time, giving you control over your monthly bill. 

UtilityHawk also provides natural gas and water consumption information in easy-to-understand graphs. See your usage with hourly, daily, 48-hour, monthly, or yearly views to help with budgeting or conservation efforts. 

LCU Customer Central can be reached at 575-541-2111 from 8 a.m. - 6 p.m. Monday through Friday.

Facebook Twitter Email

Other News in Hot Topics

Capital Building with Covid symbol faded in on the side

ARPA Funding Public Input

Posted on: September 13, 2021
Woman Upset looking at her laptop computer throwing her hands up in the air

Dona Ana Broadband Survey

Posted on: October 18, 2021
Graphic of Minimum Wage Text

Minimum Wage 2022

Posted on: October 15, 2021
NM Early Childhood Logo Outline of Kids tumbling in different colors

Need Child Care?

Posted on: August 23, 2021
Small toy tractor pushing alphabet block which read B I D

New Website Bid Module

Posted on: August 12, 2021
Logo For Go Bond on City Website Text only Red "GO" and Grid like appearance Text "Build

Go Bond Project Updates

Posted on: October 12, 2020