News Flash Home
The original item was published from 11/2/2020 8:07:14 AM to 12/1/2020 12:00:00 AM.

News Flash

City Manager Report

Posted on: October 30, 2020

[ARCHIVED] Tis the season: Las Cruces Utilities Relights Furnaces for Free


By Cassie McClure

Since we’re at the edges of the colder season, it might be time to dust off the neglected old furnace. If you’re feeling squeamish about lighting your furnace and want to make sure there aren’t any gas leaks, Las Cruces Utilities (LCU) will come out for free to relight it, check for leaks, check that your air conditioning is winterized – all for free.

Scheduling is easy: Call Customer Central 575/541-2111 and representatives will schedule an LCU field service technician to be dispatched to your home at a time convenient for you. An adult at least 18 years old must be present when the technician arrives. Last year alone, LCU serviced more than 350 customers.

“It’s a courtesy we extend to our customers, especially since it gives a peace of mind that there are no dangerous gas leaks in the home and a confidence that it’s done correctly,” Jose F. Provencio, LCU deputy director Business Services said. Technicians will check for gas leaks, the safety of the furnace enclosure, and ensure that the furnace filter is ready for operation. Residents will be instructed on the purchase of a new filter if it is needed.

“When we relight the furnace pilot, we will also complete a cycle operation, and check for proper combustion with the carbon monoxide test,” Provencio said. Carbon monoxide poisoning can be very dangerous, and even deadly, with symptoms that include headache, dizziness, weakness, upset stomach, vomiting, chest pain, and confusion.

While natural gas keeps a furnace and other appliances running, in its natural state, the gas is odorless and colorless. However, for safety measures, LCU Gas includes the addition of the chemical mercaptan to create a recognizable sulfur smell that alerts customers to a gas leak.

If you ever smell an unfamiliar sulfur rotten egg smell, or just a strong smell around your gas meter or near your natural gas appliances, give Utilities Emergency Dispatch a call day or night, at 575/526-0500. A gas service associate will be dispatched, regardless of the time.

Las Cruces Utilities can be reached at 575/528-3500 from 8 a.m. to 5 p.m. Monday through Friday. LCU provides services to approximately 100,000 Las Cruces residents and businesses.


LCU Field Services Technician Jessie Vargas may be the one to help you relight your furnace this season and check for gas leaks. Gas relights are free to residential customers and include a check for gas and carbon monoxide leaks.

Note: This story was recently published in the Las Cruces Bulletin.

Facebook Twitter Email

Other News in City Manager Report

Railroad Crossing Signage along Tracks

Updated Railroad Crossings Closures

Posted on: January 22, 2021
NM Aging and Long Term Services logo

Fraud Surrounding COVID-19 is Increasing

Posted on: January 21, 2021
Railroad Crossing Signage along Tracks

Railroad Crossing Closure

Posted on: January 21, 2021
City Council

City Council to Meet on January 19

Posted on: January 15, 2021
Water Manhole COver

Utilities Water/Wastewater Fees

Posted on: January 14, 2021
Dispatch_JeffMadrid Brad Brooks

Las Cruces Utilities: Know Who to Call

Posted on: January 10, 2021
Tennis Courts at the Lions Park

Lions Tennis Courts Reopening

Posted on: January 13, 2021
A group photo of the Las Cruces City Council, who will serve from January 2020 through December 2023

City Council Recap for January 11

Posted on: January 12, 2021
City Hall Lions

Martin Luther King Jr. Holiday Schedule

Posted on: January 11, 2021
City Hall view of the flags

City of Las Cruces Audit Report Released

Posted on: December 29, 2020
Santa on a window holding a mirror

Local Artists Win Holiday Window Designs

Posted on: December 22, 2020
Frost on Car

Vehicle Warm-up Theft Warning, Tips

Posted on: December 14, 2020
Deputy Chief Kiri Daines

Daines Appointed Deputy Chief

Posted on: December 11, 2020
Aerial View of Downtown Las Cruces

City Manager Search Begins

Posted on: January 6, 2020
Image of half of a face showing ear with sound waves going in ear

Noise Ordinance Input Meeting

Posted on: May 21, 2019