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DIAL-A-RIDE

FOR YOUR CONVENIENCE

TRANSIT ADVISORY BOARD

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541-2500

Public Transportation Services

For ADA Qualified Individuals And Senior Citizens

Dial-A-Ride is a complementary paratransit service offered by the City of Las Cruces. Dial-A-Ride provides curb-to-curb on-demand transportation service to senior citizens and qualified individuals with disabilities as defined by the Americans with Disabilities Act (ADA).

Dial-A-Ride vehicles are wheelchair accessible and are operated by special trained drivers.

Who is eligible for Dial-A-Ride services?

Dial-A-Ride is available to ADA qualified individuals with disabilities and senior citizens age 60 and older who are unable to use regular fixed-route bus service

How to apply for Dial-A-Ride services

Download and fill the Eligibility Application or call 541-2777 to have one mailed to you, have a personal doctor or other professional complete the Request for Professional Verification form, and return the completed application with verification to the Dial-A-Ride coordinator.

Notification of your eligibility status will be mailed to you within 21 days after review of your application. When eligibility questions arise, the final determination will be made by an advisory board. Dial-A-Ride reserves the right to review eligibility at any time.

Dial-A-Ride are also available to senior citizens who are registered with the Seniors Transportation Program. For more information about Senior Programs, call 528-3000 or visit this page.

Eligibility Criteria

ADA identifies three categories of individuals who are eligible for Dial-A-Ride service as follows:

• Any individual who is unable, as a result of a physical or mental impairment, to independently board, ride or exit from any vehicle on the fixed-route system if it is readily accessible to and usable by persons with disabilities.
  
  
• Any person with a disability who could use accessible fixed-route transportation, but accessible transportation is not available at the time and on the route that person needs.
  
  
• Any person with a specific disability that prevents the person from traveling to a from a bus stop.

This general criteria is to be used by a doctor or designated representative of a qualified social service agency. In each case, careful evaluation of an applicant's limitations should be made in determining eligibility.

If a person is capable of getting to and from a bus stop and able to board a regular public transit vehicle, that person is not eligible for Dial-A-Ride services

Dial-A-Ride reserves the right to refuse transportation to any wheelchair user who cannot ride in a fully upright position or whose limbs are fixed and extended beyond the wheelchair. Wheelchair lifts can accommodate a weight up to 600 pounds.

Scheduling A Ride

To request a ride call 541-2777 or 541-2541 (TTY), Monday through Friday, between 8 AM to 5 PM.

Dial-A-Ride service can be used for any trip purpose. Since Dial-A-Ride is a shared-ride service, several customers may be scheduled on the same vehicle.

Reservations should be made at least 24 in advance or up to 14 days in advance. Same-day service reservations are allowed only on a space available basis.

Please have this information ready when you call:

• Your name
• The date you need a ride
• The street address where you need to be picked up
• The street address where you are going
• The time you need to be at your destination
• The time for your return trip
• If an attendant or companion will be traveling with you
• If a service animal will be riding with you
• If you use a mobility aid such as a wheelchair, walker, or scooter