RIDE WITH US

ROUTES, MAPS
& SCHEDULES

DIAL-A-RIDE

FOR YOUR CONVENIENCE

TRANSIT ADVISORY BOARD

Need To Call Us?
541-2500

Make The Most Of Your Dial-A-Ride Service

Be Punctual

• When scheduling a ride, allow extra time for medical appointments or other appointments that might take longer than expected.
  
  
• Be ready 15 minutes before your scheduled pickup time. Drivers will only wait three minutes after your scheduled pickup time.
  
  
• If you plan several stops on a single trip, schedule each trip separately - Drivers cannot make unscheduled trips or stops.
  
  
• Bring a personal care attendant to help with groceries or other items. Please do not plan to bring more than you and/or the attendant traveling with you can handle without delaying the vehicle. Keep in mind that this is a shared-ride service and space is limited.
  
  
• For better scheduling, we may call you to request changes to your schedule pickup time

Cancellations

Please notify the Dial-A-Ride office as soon as possible if you need to cancel a trip. This allows us to provide that trip opportunity to other riders.

Cancellations must be made the day before and no later than one hour before your scheduled pickup time.

Assistance

Personal Care Attendants - Eligible riders who require assistance should bring a personal care attendant. The need to bring an attendant should be noted on the eligibility application and mentioned each time that service is requested to ensure adequate space on the vehicle. Personal attendants ride free of charge.

Companions - A companion my accompany a qualified individual with a disability or senior citizen. Companions are required to pay a fare. Additional companions will be accommodated if there is enough space on the vehicle.

Driver Assistance - If requested, drivers will assist passengers in and out of the vehicle but they are not permitted to enter a building to provide assistance.

Customers should bring only bags they can carry on. We have a bag limit of 4 paper sacks or 8 plastic bags.

No Show & Subscription Service

No Shows - A "no-show" occurs when:

• After scheduling a trip, the customer no longer needs the ride and fails to cancel at least one hour before the scheduled trip.
  
  
• The vehicle arrives on time and waits for three minutes, but the customer is not ready and the driver must leave to stay on schedule.
  
  
• If you accumulate more than three no-shows within a 3 month period, your riding privileges could be temporarily suspended. Continued no-shows could lead to a permanent suspension of riding privileges.

Subscription Service - For repetitive trips over an extended period of time without requiring that individuals call to request each trip. Subscription service is typically provided for trips to work, work training, education, specialized medical care, or other regular travel needs.

Due to scheduled restrictions, request for subscription service will be considered on a case-by-case basis.

Not An Ambulance Service

Dial-A-Ride is not an ambulance service and cannot be requested for emergency.

If a passenger interferes or is involved in any behavior detrimental to the safe operation of the vehicle or its passengers, his/her riding privileges may be revoked, suspended, or denied.

Dial-A-Ride operates in the same service area and during the same days and hours as those of RoadRUNNER Transit, regular fixed-route bus service. For current service hours, call 541-2500 or see this page.

Dial-A-Ride does not operate on Sundays or on certain holidays so check in advance before planning your trips.