The City of Las Cruces is using performance information to improve the effectiveness and efficiency of its service to the public, focusing on an improved customer experience for both residents and guest to the community. PEAK stands for:
The City of Las Cruces seeks to be a customer focused, higher performing organization through PEAK Performance achieving better customer service, continuous improvements, improved transparency, better communications among department and employees.
Top Measures for Departments
This link provides information about each department’s key measures of success as they relate to PEAK Performance and the individual Strategic Business Plans.
Each department has its own plan. Click on the department name below to go to that plan. If a department button isn’t active, that plan is pending.
View the City’s PEAK Performance Video News Conference 1/17/2018