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Customer Services

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Jornada Water Customers

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Bill Pay Assistance

700 North Main Street
Las Cruces, NM 88001

Customer Service
Phone: (575) 541-2111

Estela Sauceda
Customer Service Supervisor

Office Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.

  • REVISED Gas Service Activation Process
  • Billing and Payment Options
  • Seasonal Service Adjustment Request
  • On-line Request to Disconnect Utility Services
  • Utility Account Information Update
  • Residential Impact Fee Inquiry
  • Electronic Fund Transfer (Automatic Payment)
  • Landlord Agreement
        • New Utility Service
        • Termination of Utility Service
        • Transfer of Utility Service
        • Utility Bill or Account Inquiry
        • Budget Payment Plan
        • Automatic Bank Drafts
        • Landlord Agreement
        • Additional Solid Waste Container
        • Hydrant Meter Application

      For New Services We Require:

      1. A lease, signed by both parties or proof of ownership of the property

      • We can only sign up persons listed as having permission to reside at the property
      • Every lease must have the service address (and apartment/space number), landlord's name, and a lease start date
      • If for a mobile home, a lease or letter from the mobile home park will also be required

      2. A government issued photo identification card or photo copy (driver’s license; or a state issued photo id card; or a united states military identification card)

      3. A federal tax identification number for business applications.

      Note: Any outstanding balance for anyone that is listed on the above documentation must be paid in full. If an outstanding balance must be paid, an applicable upfront deposit may be required.