Customer Service


Utility Customer Service
700 North Main Street
Las Cruces, NM  88001

Estela Sauceda
Customer Service Supervisor
E-mail: estela.sauceda@las-cruces.org

Customer Service
Phone: (575) 541-2111
E-mail: customerservice@las-cruces.org

Office Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.

Customer Service is here to help you!  We can assist with new service connections, billing and account information for the following services provided by Las Cruces Utilities:  GAS - WATER - WASTEWATER - SOLID WASTE
We encourage you to talk to the friendly people at Customer Service to assist you with:

  • New Utility Service
  • Termination of Utility Service
  • Transfer of Utility Service
  • Utility Bill Inquiry
  • Utility Account Information
  • Automatic Bank Drafts 
  • Landlord Agreement
  • Solid Waste Senior Citizen Rate
  • Additional Solid Waste Container
  • Hydrant Meter Application

Report GAS, WATER, SEWER EMERGENCY

  • Call 24-hour Dispatch at (575) 526-0500
  • Submit Emergency Request via Ask the City

 


Utilities New Connections
680 North Motel Boulevard
Las Cruces, NM  88007

   

Bob Murillo
New Connections & Dispatch Supervisor
E-mail: bmurillo@las-cruces.org

Office Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.

New Connections
Phone: (575) 528-3657

Dispatch
Phone: (575) 526-0500

Utilities
Phone: (575) 528-3500

 
Visit or contact the New Connections office for assistance with new utilities installation for GAS, WATER and SEWER services.  We are here to assist Residential and Commercial Customers with:
  • New Construction Service
  • New Utility Service Line
  • Utility Service Line Extension
  • Utility Service Line Relocation
  • Cost Estimates
  • Meter Installation  
  • Meter Relocation
  • Meter Upgrade

New Mexico One Call - CALL BEFORE YOU DIG

  • Call 811 or (866) 344-6662 (DIG-NMOC)
  • Call two working days before you dig