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Assistance At
Self-Serve Gas Stations
People with disabilities may find it difficult or impossible
to use the controls, hose, or nozzle of a self-serve gas pump.
As a result, at stations that offer both self and full service, people
with disabilities might have no choice but to purchase the more
expensive gas from a full-serve pump. At locations with only self-serve
pumps, they might be unable to purchase gas at all.
The American with Disabilities Act (ADA) requires self-serve gas
stations to provide equal access to their customers with disabilities.
If necessary to provide access, gas stations must –
- Provide refueling assistance upon the request of
an individual with a disability. A service station or convenience
store is not required to provide such service at any time
that it is operating on a remote control basis with a single employee,
but is encouraged to do so, if feasible.
- Let patrons know (e.g., through appropriate signs)
that customers with disabilities can obtain refueling
assistance by either honking or otherwise signaling an employee.
- Provide the refueling assistance without any charge
beyond the self-serve price.
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