Customer Service


Utilities Customer Service
700 North Main Street
Las Cruces, NM  88001

Estela Sauceda
Customer Service Supervisor

Customer Service
Phone: (575) 541-2111

Office Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.

Customer Service is here to help you!  We can assist with new service connections, billing and account information for the following services provided by Las Cruces Utilities:  GAS - WATER - WASTEWATER - SOLID WASTE
The City of Las Cruces offers several easy and convenient ways for you to pay your city utilities bill.  Select link below for more information.

Payment Options

We encourage you to talk to the friendly people at Customer Service to assist you with:

  • New Utility Service
  • Termination of Utility Service
  • Transfer of Utility Service
  • Utility Bill or Account Inquiry
  • Budget Payment Plan
  • Automatic Bank Drafts 
  • Landlord Agreement
  • Solid Waste Senior Citizen Rate
  • Additional Solid Waste Container
  • Hydrant Meter Application



  • Call 24-hour Dispatch at (575) 526-0500
  • Submit Emergency Request via Ask the City