The City’s Desktop support staff provides service and support to over 1,300 of its computer systems and to over 2,000 of its city employees. It is the main entry point for the city employees that are requesting assistants with a technical issue. As the first line of support, the staff's skills are broad and extensive, they span over a variety of services from resetting passwords to the basics of networking and database queries.
The need to stay connected and exchange information is apparent in today’s world of cellular phones, texting, tweets, websites, internet, video conferencing, faxes and many more. The City’s networking services facilitates the rapid transportation of data through its connected landscape. Through the use of this modern communication technology, departments within the city are better equipped to serve their customer base.
Radio and Electronics
The City of Las Cruces relies on two-way radio for mission critical communications of everyday operations for city services. The City’s public safety radio network has roughly 1,200 devices that must be maintained, programmed, and ready to support public safety personnel 24/7/365. Reliable radio communications is essential to the safety of the citizens of Las Cruces and in particular to the public safety responders.
Telecommunication is an integrated part of the City’s ability to achieve success. It enables an expedient flow of information particularly where interdepartmental communication is vital for departments to function effectively. Telecommunication Services staff provides support and maintenance of this complex telephone network.