Resources for Families & Youth

The City of Las Cruces is committed to helping Families during the COVD-19 outbreak.

Here is a list of resources and information that may be available to you.

Children Youth and Families 

Care Resources includes where to search for Childcare, a provider list, provider supplies, and food request information, as well as information on becoming an emergency temporary childcare provider. https://www.newmexicokids.org/

Las Cruces Public Schools

Las Cruces Public Schools is working with community resources to continue meal service and mental health resources, and employees have been assured that they will be paid as if there were no shutdown. State requirements for instructional hours will be waived so classroom days missed because of the shutdown will not have to be made up later. Also, between March 16 through April 6, LCPS will provide grab-and-go breakfast and lunch at seven locations: Please call 575/527-5800 (LCPS Administration) for more information. http://www.lcps.net/LCPS/SchoolsAddressMealService.html?fbclid=IwAR2Ru-RZu7pj1BfNskcUt-q3CYUz1yskoxTVuGROPJ5vcVIEBmFOe_oAMYg

LCPS Addresses COVID-19 Video From 6 p.m., March 12 meeting (Content begins at 13:30)

Financial resources due to loss of income or employment

Dona Ana County has several assistance programs to help you get  financial assistance. There Government programs that offer grants to help with rent or medical bills, daycare or benefits such as SNAP food stamps, cash aid for paying bills, and much more. https://www.needhelppayingbills.com/html/dona_ana_county_assistance_pro.html 

Food Assistance

While New Mexico public schools remain closed, Gov. Michelle Lujan Grisham told reporters Friday, March 16th the state will provide meals, child care and job assistance to mitigate the impact on parents. Here is a list of free meal distribution sites in the Doña Ana area https://www.lcsun-news.com/story/news/local/2020/03/16/free-meal-distribution-sites-lcps-fyi-and-roadrunner-food-bank/5065168002/

Below is a meal distribution site map to help find locations around our community.

Housing Assistance

The Landlord/Tenant Relations Handbook is a useful guide for both renters and landlords to know their rights and responsibilities under the New Mexico Uniform Owner-Residents Relations Act, more commonly known as the “Landlord-Tenant Law.” https://www.las-cruces.org/DocumentCenter/View/729/Landlord-Tenant-Relations-Handbook---English-PDF. Please call (575) 528-3086 for more assistance.

Transportation Assistance

City of Las Cruces RoadRUNNER Transit bus rides and Dial-a-Ride will be fare-free until further notice to reduce per to person contact and exchange of money with transit employees. Please call Transit Customer Service at (575) 541-2500 for more information on routes.

Utilities

City utilities customers are encouraged to utilize other methods to pay their bills, such as paying bills online, instead of going to City Hall (700 N. Main Street) or the East Mesa Customer Service Center (5195 Bataan Memorial West). This is to limit the spread of potential illness through person-to-person contact. Sign up for auto-draft by emailing utilities customer service staff at customerservice@las-cruces.org. Or customers can deposit payments (no cash please), in the drop box located between City Hall and Thomas Branigan Memorial Library they can pay by phone with credit or debit card by calling 866-426-9757, pay online at https://selfservicelp.las-cruces.org/css/citizens/UtilityBilling/Default.aspx with debit or credit card or entering requested checking account information to pay by e-check, pay with Online bill pay with your bank’s online bill pay service, or by mail. Checks or money orders can be mailed to: 

  • City of Las Cruces
  • Attn: Cashiers
  • P.O. Box 20000
  • Las Cruces, NM 88004

They may also pay in person with cash at the following Western Union location: (There is a $1 fee for this service.) Lowes #57, 2180 N. Main St.; Lowes #58, 1410 Missouri Ave.: and Mr. Payroll, 2240 Missouri Ave.

The East Mesa Customer Service Center, 5195 Bataan Memorial West, will accept all payment types. The Las Cruces Utilities Center, 680 N. Motel Blvd. is closed.

Assistance programs offered by Las Cruces Utilities include calling Customer Central, at 575/541-2111; Payment Plan Agreements; Preferred Payment Date; Budget Payment Plans; Promise To Pay; Low Income Heat and Energy Assistance Program; and Referral to Charitable Fund Sources; and Las Cruces Utilities’ Bill Assistance Program. If you have questions, please contact Las Cruces Utilities Customer Service at (575) 541-2111.

Information about canceled city programs

Communications Office 575-541-2200

For more information call Main City Information Line 575-541-2000

For Comcast Customers

Good Afternoon, 

I am writing today to share the attached important letter regarding Comcast’s continuation of communications services during the COVID-19 national emergency. I know these are troubling times and your attention is necessarily split among competing priorities, but it is important for me to communicate directly with you considering the critical nature of our business.

In addition, Comcast has made several recent announcements regarding our comprehensive response to the crisis, which I’ve included for you below. Please don’t hesitate to reach out if there’s anything I can do for you. 

Comcast Announces Comprehensive COVID-19 Response to Help Keep Americans Connected to the Internet:

  • Internet Essentials for low-income households:

    • We’ve increased speeds to 25/3 Mbps for all Internet Essentials customers.
    • New customers who apply by April 30 will receive two months of free service with no obligation to continue the service after that.
  • Opened up all of our public WiFi hotspots—free for everyone 
  • Pausing our data plan—no data limits for 60 days 
  • No disconnects or late fees 
  • Internet Essentials speed increase and two months free for new customers 
  • Educational content on X1 – just say “education” into the voice remote 
  • News on X1 – just say “Coronavirus” into the voice remote 
  • Continued 24/7 network monitoring – we already do this, but our teams are laser-focused on ensuring reliability and capacity at this critical time.
  • Making Current Movies Available In-home: Universal Pictures will be making its movies available in the home the same day they’ve available in theaters.

Erin Muffoletto

Manager, External Affairs

Comcast

8440 Washington St. NE

Albuquerque, NM 87113

505.271.3626 (office) | 505.206.4712 (mobile)

Connect with us on Social: Twitter | Facebook | Blog

Casa de Peregrinos

Our programs help to provide supplemental, nutritional groceries to hungry and food-insecure families in Las Cruces and Doña Ana County, augmenting government programs such as the Women, Infant and Children’s food program (WIC), and the Supplemental Nutrition Assistance Program (SNAP). On the web at: https://www.casadeperegrinos.org/

Located at 999 W. Amador Ave. Suite F (Community of Hope Campus)

Open Monday, Wednesday and Friday from 9-11 a.m. and 1 p.m.

You will need a photo ID and proof of address.

We do not discriminate against race, religion, or sexual orientation. 

We do rely on donations and volunteers to serve our community, please support us so we can continue to serve those families in need.

Great Community Partners and Local Stores Offering

Special Hours to Accommodate Seniors and Those Most Vulnerable During COVID-19 Pandemic 

NEW MEXICO- New Mexico’s Aging and Long Term Services Department (ALTSD) leadership acknowledged the wonderful community partners throughout the state who have stepped up to assist our senior and vulnerable populations during the COVID-19 pandemic, including many corporate and local grocery stores that are offering special shopping hours.  Many have adjusted their hours, typically opening early, to allow these individuals to beat the crowds and reduce their risk of exposure, as the virus is more dangerous to the elderly and immunocompromised, and many essential items have been difficult for seniors to find. The early hours have the additional benefit of allowing seniors to shop while shelves are well stocked.

Participating stores include:

Smith’s locations – throughout New Mexico – Opening early on Mondays, Wednesdays and Fridays, from 7:00 AM to 8:00 AM, for 60 years of age and older, including waiving pick up fees for seniors.

Walmart locations – throughout New Mexico – Beginning on March 24 through April 28, Tuesdays (only) stores will open one hour early, for those 60 years of age or older.

Target locations – throughout New Mexico – Wednesdays (only) stores will open one hour early, for those individuals who are elderly or have underlying health conditions.

Farmers Country Market – Roswell and Portales --  Opening early, from 6:00 AM to 8:00 AM every day (except Sundays for Roswell locations), for seniors ages 60 years of age and older.

La Tienda Thriftway – Carlsbad – Opening early, from 8:00 AM to 9:00 AM every day, for seniors.

Fenn’s Country Market – Artesia – Tuesdays, Wednesdays and Thursdays (only), opening from 6:00 AM to 8:00 AM, for seniors.

John Brooks Supermarkets – various locations throughout New Mexico – varies by store, but many including Albuquerque Candelaria location and Santa Fe market to open early on Sundays to serve seniors.  Call your local market for details.

Dollar General – various New Mexico locations --  Opening one hour early every day, for seniors.

Whole Foods locations – throughout New Mexico – Opening one hour early every day, for those 60 years of age and older.

Albertson’s and Safeway Markets – throughout New Mexico – Tuesdays and Thursdays (only), opening from 7:00 AM to 9:00 AM, for seniors and at-risk populations.

Big Lots – throughout New Mexico – Reserving the first hour of every day for seniors and those most vulnerable to the COVID-19 virus.

“Many older adults already face obstacles in day-to-day activities that many of us take for granted.  In these particularly challenging times, we are grateful to our wonderful private sector community partners who are working extra hours to accommodate these more vulnerable populations for the good of our communities.  They are a bright light and amazing resource as we navigate these unique circumstances,” said Katrina Hotrum-Lopez, Cabinet Secretary for New Mexico ALTSD.

Collaborative Emergency Donation Drive for Homebound Seniors & Disabled People

 SANTA FE – Today the State Aging and Long-Term Services Department [ALTSD] announced a partnership with Bernalillo County’s Department of Behavioral Health Services [DBHS] to get much-needed supplies and food to homebound seniors and disabled people. Following the spread of Coronavirus to New Mexico, the ALTSD launched a hotline for seniors, people with a disability, or their family members to call in and request assistance with groceries, supplies or meals. To date more than 32,000 people from across the state have requested resources. The ALTSD estimates there are 104,000 seniors living at or below the poverty level in the state who could benefit from supplies.

 Starting Monday (3/23/2020) at 8am, the first site will be operational. The South Valley Multi-Purpose Center, located at 2008 Larrazolo RD SW will be a hub for people to drop off donations. State employees as well as volunteers will collect the drive-through donations, sanitize the supplies/ packaged, non-perishable food items, and then distribute them across Bernalillo County for individuals who are homebound and have called the hotline. An overwhelming number of individuals have contacted ALTSD (through the email below) offering to volunteer in their region. Donate supplies, will be accepted at the South Valley Multi-Purpose Center Monday through Friday between 8 a.m. – 5 p.m. 

 ALTSD is in the process of creating donation hubs, like this one, across the state to provide food and supplies.  

 “We are literally creating an entire operation from scratch,” said ALTSD Cabinet Secretary Katrina Hotrum-Lopez. “I’m incredibly impressed by my team and the numerous volunteers across New Mexico who have stepped-up to help us launch this important program. We are working vigilantly to create hubs across the state, and while we’ve run into quite a few challenges we are not going to stop until we have a viable solution in place for New Mexicans who need our help.”

 “It is really heartwarming, in the midst of this emergency, to see neighbors helping neighbors,” said Bernalillo County Commissioner Steven Michael Quezada. “We’re honored to help facilitate this donation site and assist some of the most vulnerable in our community.”

 ALTSD is also working with Roadrunner Foodbank to buy supplemental supplies that can be sent to hubs across the state. Additional donation sites will be added in the coming days. The attached flyer contains information about needed supplies.

 If you would like to volunteer, please email ALTSD-Volunteers@state.nm.us, Subject Line: Ready to Help, identify your city/town, and your phone number. The department will be in touch if/when volunteers are needed to mobilize a donation drop-off center.

School Closings Due to COVID-19 Present Potential for Increased Risk of Child Exploitation

Questions regarding this release should be directed to your local FBI field office.

Due to school closings as a result of COVID-19, children will potentially have an increased online presence and/or be in a position that puts them at an inadvertent risk. Due to this newly developing environment, the FBI is seeking to warn parents, educators, caregivers, and children about the dangers of online sexual exploitation and signs of child abuse.

Background

Online sexual exploitation comes in many forms. Individuals may coerce victims into providing sexually explicit images or videos of themselves, often in compliance with offenders’ threats to post the images publicly or send the images to victims’ friends and family.

Other offenders may make casual contact with children online, gain their trust, and introduce sexual conversation that increases in egregiousness over time. Ultimately this activity may result in maintaining an online relationship that includes sexual conversation and the exchange of illicit images, to eventually physically meeting the child in-person.

In order for the victimization to stop, children typically have to come forward to someone they trust—typically a parent, teacher, caregiver, or law enforcement. The embarrassment of being enticed and/or coerced to engage in unwanted behavior is what often prevents children from coming forward. Offenders may have hundreds of victims around the world, so coming forward to help law enforcement identify offenders may prevent countless other incidents of sexual exploitation.

Abuse can occur offline through direct contact with another individual. During these uncertain conditions, where time with other adults and caregivers has increased immensely, parents/guardians should communicate with their children about appropriate contact with adults and watch for any changes in behavior, including an increase in nightmares, withdrawn behavior, angry outbursts, anxiety, depression, not wanting to be left alone with an individual, and sexual knowledge.

Recommendations

Parents and guardians can take the following measures to help educate and prevent children from becoming victims of child predators and sexual exploitation during this time of national emergency:

Online Child Exploitation

  • Discuss Internet safety with children of all ages when they engage in online activity.
  • Review and approve games and apps before they are downloaded.
  • Make sure privacy settings are set to the strictest level possible for online gaming systems and electronic devices.
  • Monitor your children’s use of the Internet; keep electronic devices in an open, common room of the house.
  • Check your children’s profiles and what they post online.
  • Explain to your children that images posted online will be permanently on the Internet.
  • Make sure children know that anyone who asks a child to engage in sexually explicit activity online should be reported to a parent, guardian, or other trusted adult and law enforcement.
  • Remember that victims should not be afraid to tell law enforcement if they are being sexually exploited. It is not a crime for a child to send sexually explicit images to someone if they are compelled or coerced to do so.

Child Abuse Awareness

  • Teach your children about body safety and boundaries.
  • Encourage your children to have open communication with you.
  • Be mindful of who is watching your child for childcare/babysitting, playdates and overnight visits.
  • If your child discloses abuse, immediately contact local law enforcement for assistance.
  • Children experiencing hands-on abuse may exhibit withdrawn behavior, angry outbursts, anxiety, depression, not wanting to be left alone with a specific individual, non-age appropriate sexual knowledge, and an increase in nightmares.

Victim Reporting

Reporting suspected sexual exploitation can help minimize or stop further victimization, as well as lead to the identification and rescue of other possible victims. If you believe you are—or someone you know is—the victim of child sexual exploitation:

  • Contact your local law enforcement agency.
  • Contact your local FBI field office or submit a tip online at tips.fbi.gov.
  • File a report with the National Center for Missing & Exploited Children (NCMEC) at 1-800-843-5678 or online at www.cybertipline.org.

When reporting, be as descriptive as possible in the complaint form by providing as much of the following as possible:

  • Name and/or user name of the subject.
  • Email addresses and phone numbers used by the subject.
  • Websites used by the subject.
  • Description of all interaction with the subject.
  • Try to keep all original documentation, emails, text messages, and logs of communication with the subject. Do not delete anything before law enforcement is able to review it.
  • Tell law enforcement everything about the online encounters—we understand it may be embarrassing for the parent or child, but providing all relevant information is necessary to find the offender, stop the abuse, and bring him/her to justice.